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Professional IT Support Service

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Cyclop Net offers solutions and services in the IT field, in particular in IT consultancy and suppot, for small and medium-sized enterprises at competitive prices.

Our team of IT technicians are specialized and certified, with many years of experience in the IT market.

We offer different type of support with a wide range of services to meet your corporate needs and dimension, with expertise in the following areas: Network, Servers, Backups, E-mail, VoIP, ERP, Anti-virus and Firewalls.

  • System maintenance
  • Implementation of IT Solutions
  • IT Consultancy and Advice
  • IT Network Installation and Wireless Solutions
  • Security System Management and Configuration
  • Lan/Wan and internet Management and Traffic optimization
  • Integrated E-mail System
  • IT Security Implementation
  • Installation and Configuration of Servers
  • Safe Remote Access  (VPN IPSec; VPN SSL)
  • PABX – VoIP Solutions
  • Cloud Solutions
  • Integrated voice and data
  • Helpdesk

Advantages
On-site Assistance from 9h till 18h
Remote and Telephone Support
Short response time
Appointment upon your availability
A single partner for all your IT needs.

 

IT Support Plans

On Demand  IT Support
The On Demand IT Support is for those occasional needs, without any contract and only when the client needs it most. You may always ask for our assistance for an occasional intervention.

Hourly Support Pack
We have designed a range of block hour packages when you need to have an IT person but your business does not require someone full time for the job..

Contactual IT Support
The contract applies a range of services with unlimited hours and aimed at supporting clients after an implementation, or even permanently, in order for its systems to maintain its high level of performance, guaranteeing special and priority conditions of support compared with other plans.

Remote and IT Support (available in all support plans) 
The IT support through remote access is a simple and easy method that allows our technicians to find and solve the problem in a fast and efficient way.
 
With this type of assistance it is possible to solve problems by telephone and without a local intervention. The best part is that you can monitor and solve the problem calmly, as if we were  by your side. All you need is internet access.

The IT support through remote access enables a few tasks:


• Correct errors
• System Optimization
• Setup E-mail Account
• Backup copy
• Remove Virus and Spyware
• Problem solving  with Virus/Spyware
• Software and Hardware Diagnosis
• Several configurations
• Driver updates
• System updates
• Solving specific problems
• Maintenance /installation of Software and peripherals

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